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01 May 08

Welcome to another weekly update.

0410 – The update is currently in the process of being localised into English from Korean, at this stage everything looks to be running smoothly though little additional information is available. We are still waiting for new assets in relation to this update from CCR and are hopeful that we will have something new to show you soon.

Impersonating Staff – We recently posted an announcement about individuals pretending to be members of Codemasters Support team in an effort to gain access to the accounts of legitimate players, we once again want to remind you that Codemasters’ staff will never ask for your login details and if you see anyone asking for them please report them immediately at http://www.coghelp.com/

Population Statistics

Lumen
Bellato: 40%
Cora: 26%
Accretia: 33%

Novus
Bellato: 34%
Cora: 24%
Accretia: 42%

Solus
Bellato: 35%
Cora: 30%
Accretia: 35%

Spread
Lumen: 24%
Novus: 44%
Solus: 32%

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22 Apr 08

All Codemasters websites and forums will be brought down on Wednesday morning at 8.00am UK time (GMT + 1) for a period of three hours. This downtime is in order to allow us to move our servers to new data centres across the world.

None of the Codemasters game sites, corporate sites or community forums will be available during this time.

Due to the nature of the maintenance, we ask that you DO NOT make any changes to your CodeM account profile after 5pm Tuesday 22nd April as any changes made may not be carried across to the new servers. Please wait until Friday 25th April before attempting to change any CodeM account details, thank you.

For our MMO customers, please note that access to the games will not be affected by this maintenance. The player account system will also be available and operating normally during this time. The game launcher news however may be slightly out of date temporarily whilst the back ups are taken and loaded onto the new servers.

If you have any questions regarding this maintenance, please ask in this forum thread.

We apologise for any inconvenience this may cause and thank you for your patience during this time.

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08 Apr 08

As part of our on-going commitment to protecting legitimate players, we have now implemented an IP blocking system that prevents players from territories that are not supported by Codemasters from accessing the RF Online and ArchLord games.

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11 Mar 08

Codemasters Online are delighted to announce......

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2008-04-23 07:57:14

Weekly Maintenance

Please be aware that the RF Online servers will be closed for weekly maintenance between 9:00 AM BST and 13:00 AM BST, during this time players will not be able to log into the game servers.

We apologise for any inconvience this might cause.

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2008-04-16 08:19:32

Servers Back Online

Greetings,

Maintenance was completed early today and the servers are now back online and open to the public again.

Regards,

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2008-02-26 11:06:22

Microtransaction approval and appeals process

In an attempt to reduce fraud we have implemented a new process for approving players who wish to make in-game payments. Any RF Online or ArchLord player who wishes to make micro-transaction purchases should login to their Codemasters Online Player Account page where they will see a new button on their subscription line which will allow them to request approval from Codemasters to make these purchases. It is important that when you make this application you ensure your personal details are correct for our records. If you need to update your details you will be presented with a form to edit them. Applications that have incorrect or invalid details will be declined. Players with declined accounts will however still be able to login and play the game, they just will not be permitted to make micro-transaction purchases. Should your request be declined you may appeal to our Customer Services team via the webform at http://www.codemasters.co.uk/support/appeals.php. Codemasters Online regrets having to introduce an added layer to allow our legitimate players to make micro-transaction payments but we feel it necessary to reduce the incidents of fraudulent activity and the presence of RMT (Real Money Traders) and gold farmers in-game.

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2008-02-14 13:33:46

WorldPay payment issues



Dear players,


At around 2am (UK time) on Saturday 9th Feb WorldPay completed a planned upgrade of their payment systems. Whilst no impact was anticipated for Codemasters Player Accounts System, (COG PAS) it was discovered that the upgrade had impacted upon several parts of the WorldPay payment systems that COG PAS makes use of.

As there was no estimated time on a fix we decided to temporarily withdraw the WorldPay payment option for both subscription payments and micro-payments until a fix was confirmed and tested to our satisfaction.

In the meantime, players wishing to make micro-payment purchases will be required to use our Click & Buy payment option.

Existing subscription payment agreements should be unaffected and players will be billed as normal.

We are working to assist WorldPay fix their system issues as soon as possible and will switch WorldPay back on as an option once those fixes are completed.

We apologise for any inconvenience this unexpected issue may cause and thank you for your patience whilst we resolve it.


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